EXCEPTIONAL CUSTOMER SERVICE
Improving Your Customer Service!
PROGRAM CONTENT:
KEY INGREDIENTS AND CONCEPTS
Origins of Customer Service
Developing A Compelling “Why”
Quantifying Customer Value
INSIGHTS ON CUSTOMER BEHAVIOR
Why People Leave
What Customers Want
Vital Signs
The Problem Customer
EXCEPTIONAL CUSTOMER SERVICE (Pt. 1)
What Do We Want to Improve?
Ways In Which We Can Improve
Customer Retention Strategies
Customer Follow Up
A BASIC ONE DAY PROGRAM THAT CAN TEACH YOU QUICKLY AND EFFICIENTLY
EXCEPTIONAL CUSTOMER SERVICE (Pt. 2)
Static vs. Dynamic Service
Future Trends Affecting Service
6 Management Challenges
3 Key Players
Your Customer Profile
SERVICE SPECIFIC APPLICATIONS
Face-to-Face
Telephone
Understanding “Life Cycles”
Important Written Communication
Other Forms of Service
One of Our 9 One Day Training Programs!
PUBLIC PROGRAMS
As our company grows, this one day training program will be offered live in various US cities.
Currently Offered In
Denver metro
July 24 Northglenn
Las Vegas
Los Angeles
Dallas
3 Ways to Participate
IN-HOUSE/ON-SITE TRAINING
Bring this dynamic, uplifting program to your Company, Sales Team, Chamber of Commerce, MLM or
Network Marketing Group
Base fee is $5,000
3 SESSION WEEKLY LIVE ZOOM
This program is currently offered over 3 live Zoom sessions for 2 hours each.
$169 per person.
Next Live Zoom sessions begin