Welcome to Excellence, Incorporated
Transformation and Motivation
If I Am Through Learning, I Am Through-John Wooden
Customer Service
 

Customer Service That Counts
Denver DTC.

 


September 6, 2018 (Thursday)
8:30 a.m.-4:15 p.m.


Have you ever wondered what happened to customer service?  In a free enterprise economy, your customer service staff make or break your company or organization.
Attend a program that will help you to enhance your customer service.

You will easily learn 5-10 strategies to make people want to do business with you.

 



SAMPLE TOPICS

Session 1:  KEY INGREDIENTS AND CONCEPTS.
      Developing A Compelling "Why"
      Total Quality Service
       Quantifying Customer Value
Session 2:  INSIGHTS ON CUSTOMER BEHAVIOR
      Why People Leave
      What Customers Want
      Working With A Problem Customer
Session 3:  EXCEPTIONAL CUSTOMER SERVICE-PART 1
      What Do We Want to Improve?
      Ways In Which We Can Improve
      Customer Retention Strategies
Session 4:  EXCEPTIONAL CUSTOMER SERVICE-PART 2
      Future Trends Affecting Service
      6 Specific Management Challenges
      Your Customer Profile
Session 5:  CUSTOMER SERVICE: SPECIFIC APPLICATIONS
      Face-to-Face
      Telephone
      Written Communication
      Other Forms of Service
Session 6:  CREATING A FUTURE CUSTOMER SERVICE PLAN
      Assessment Strategies
      Evaluation Feedback

      How Far Into the Future?
          and much, much more!

     Our training program is non-hype and there is no product upsell.  We are here to train, not just to sell you more CDs and DVDs.
      Tuition is $169 per person with group discounts for 3 or more from the same
company or organization.
       Program Date:  September 6, 2018
       Program Times:  
          8:30-9  Registration
          9-12:15   Session 1
            12:15-1:15  Lunch Break [on your own]
          1:15-4:15 p.m.  Session 2
       To register:   720-229-7484
        Online Registration:  www.exceptional906.ezregister.com