Customer Service That Counts
May 16, 2018 (Wednesday)
8:30 a.m.-4:15 p.m.
Have you ever wondered what happened to customer service? In a free enterprise economy, you customer service staff make or break your company or organization.
Attend a program that will help you to enhance your customer service.
You will easily learn 5-10 strategies to make people want to do business with you.
Session 1: KEY INGREDIENTS AND CONCEPTS.
Developing A Compelling "Why"
Total Quality Service
Quantifying Customer Value
Session 2: INSIGHTS ON CUSTOMER BEHAVIOR
Why People Leave
What Customers Want
Working With A Problem Customer
Session 3: EXCEPTIONAL CUSTOMER SERVICE-PART 1
What Do We Want to Improve?
Ways In Which We Can Improve
Customer Retention Strategies
Session 4: EXCEPTIONAL CUSTOMER SERVICE-PART 2
Future Trends Affecting Service
6 Specific Management Challenges
Your Customer Profile
Session 5: CUSTOMER SERVICE: SPECIFIC APPLICATIONS
Other Forms of Service
Session 6: CREATING A FUTURE CUSTOMER SERVICE PLAN
How Far Into the Future?
and much, much more!
Our training program is non-hype and there is no product upsell. We are here to train, not just to sell you more CDs and DVDs.
Tuition is $169 per person with group discounts for 3 or more from the same
company or organization.
Program Date: May 16, 2018
9-12:15 Session 1
12:15-1:15 Lunch Break [on your own]
1:15-4:15 p.m. Session 2
To register: 720-229-7484
Online Registration: www.customer516.ezregister.com